Frequently Asked Questions (FAQ)

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Question : How do purchase my order on the site?
Answer : Follow this step :-
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you can fill the information detail before you proceed your payment.
4. You’ll need to confirm your name, phone and shipping address before proceed.
5. From here, click “place order” button.
6. Next you’ll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Question : How to change my account personal information and shipping address?
Answer : Follow this step :- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Question : I forgot my Password for my account. What should I do to retrieve it?
Answer : Follow this step :- 1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Question : Can I cancel an existing order that have been made?
Answer : Yes, only if the order is still on pending status.
– Please send an email to our customers service email at with the message title “Request to cancel order” in order to inform us about the cancellation order.
– Orders that are in shipping or shipped will not be cancel.

Question : What is the product’s transaction currency?
Answer : All products transaction currency will be done in Ringgit Malaysia

Question : How long does the delivery usually takes?
Answer : As below for Peninsular Malaysia, it will take 1 – 5 working days with exceptions on weekends and public holidays. Sabah & Sarawak, it will take 4 – 10 working days with exceptions on weekends and public holidays.

Question : I still have doubts!
Answer : Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to  for us to clear your doubts.